Purchasing
The details,made clear.
Pre-orders are open. Expected dispatch from the beginning of December 2026.
Delivery
From our pages to your door.
UK delivery is free and every planner arrives in branded packaging. You can see the planner price and optional personalisation on each product page. Shopify confirms the final total and delivery choices before payment. Delivery time begins after dispatch, including for any faster delivery option.
Pre-orders are expected to start dispatching from the beginning of December 2026. Orders will not be sent before this date. Delivery time starts after dispatch.
Returns & refunds
Changed your mind? Let’s make it clear.
Our UK returns policy for pre-orders. You can cancel a non-personalised pre-order at any time before it is dispatched for a full refund. Our trading details and customer-service contact are on your order confirmation.
Non-personalised planners
If you change your mind, tell us within 14 days of receiving your planner. You then have a further 14 days to send it back. You don’t need to give a reason. You can inspect it as you would in a shop; writing in or using it beyond that may reduce the refund to reflect any loss in value.
You pay change-of-mind return postage. We refund the product price and the standard outward delivery charge for a cancelled whole order. We’ll refund the original payment method within 14 days of receiving the return or evidence you sent it back, whichever is earlier.
Personalised planners
Planners made with your chosen name in gold permanent Smart Vinyl are personalised to you, so the usual change-of-mind cancellation right does not apply. This does not affect your rights if an item is faulty, damaged or not as described.
Something isn’t right
If your planner arrives faulty, damaged or not as described, contact us with your order reference and a description of the problem. Photos can help, but do not replace your legal rights. You normally have a short-term right to reject faulty goods for a full refund within 30 days of delivery. Rights to repair, replacement and other remedies may continue after that.
We cover reasonable return costs for faulty or incorrect items. You do not have to accept a credit note instead of a refund you are entitled to.
Tracking your order
Sign in on Your orders with the email you used at checkout to see your pre-order, its dispatch status and tracking. Your account is created the first time you sign in; there’s no password. We’ll also email you when your planner is dispatched.
How to contact us
Email or message @eyedeas__ on Instagram with your order number. Please contact us before posting anything so we can give you the correct return address. This does not limit your cancellation rights.
Your statutory rights are not affected. Read the UK guidance on returns and refunds.